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Return policy


We accept returns, please contact us within 3 days of delivery. Please return items to us within 14 days of delivery. Shipping costs for returns are paid by the buyer. We will only be responsible for the full refund of the amount including the shipping costs for returns or exchanges that are the result of incorrect completion of the order by us. If the item is not returned in its original condition, the buyer will be responsible for any loss of value. We do not accept cancellations. If you have a problem with your order, contact us at contact@cultofskull.com




Order preparation time


Orders take 3 to 5 business days to process, this period does not include shipping time. Orders are not shipped or delivered on weekends or holidays.




Shipping


We ship to the address provided at the time of purchase. We cannot guarantee an address change after the order has been placed, but please email us immediately at contact@cultofskull.com. If the package has not been shipped, the address change can still be made, otherwise it cannot be changed and the package will be returned to us. Once it arrives we will contact you to resend it, being your responsibility to pay for the new shipment. We are not responsible for incorrectly delivered or lost packages due to incorrect shipping information provided. If you are not interested in reshipping and request a refund, the original shipping costs are not refunded. We offer two kinds of shipping: standard shipping and certified shipping. The standard is cheaper but the postal service does not give a tracking number with it, so it cannot be tracked. The certificate does have a tracking number, and it can be tracked. Once the package leaves Spain, it is the responsibility of the postal service of the destination country, and the package must be tracked through them. Please note that Cult Of Skull IS NOT RESPONSIBLE for any loss, damage or delay in the delivery of the package. They are very unlikely cases, but if they occur, it is your responsibility to claim your post office or the postal service of your country.
Cult Of Skull is not responsible for customs fees and charges, if applicable. We are not responsible for delays in delivery due to customs.




Shipping time


Due to the current situation caused by Covid, delivery times have been affected, and have increased. Temporarily until the situation in postal services normalizes, these are the estimated times:
-SPAIN: 1-5 business days.
-INTERNATIONAL: 7-45 working days.
At the moment in some countries outside of Europe we cannot deliver, since there are many incidents in deliveries and some borders remain closed. We will accept orders from these countries again as soon as possible





FAQ

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© 2015-2020 by Cult Of Skull

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