Once the package leaves Spain through the local postal service, it is the responsibility of the postal service in your country. You should contact your local postal service office for more information about the shipment if there is a delay in arrival. We are not responsible for the delay in the arrival time to destination caused by the postal service.
We ship to the address provided at the time of purchase. We can not guarantee a change of address after the order has been placed. However, send us an email immediately to email@example.com. If the package has not been sent, the change of address can still be made, otherwise it can not be modified and the package will be returned to us. Once it arrives we will contact you to resend it, being your responsibility the payment of the new shipment. We are not responsible for packages delivered incorrectly or lost due to the incorrect shipping information provided.
If you are not interested in reshipment and request a refund of the purchase price, please note that the original shipping costs are not refundable.
Please allow 3-5 business days for order processing. This time is added to the shipping time.
We accept changes and returns, please contact us within 3 days after delivery.
Return the items within 14 days after delivery. The shipping costs of the returns are borne by the buyer. We will only be responsible for the full refund of the amount including the shipping costs in the returns or changes that are the result of the incorrect completion of the order by us. If the item is not returned in its original condition, the buyer will be responsible for any loss of value. We do not accept cancellations.
We are not responsible for delays due to customs procedures or customs duties if they are applied.
When you place an order in our store you understand and accept our policies.
If you need more information, do not hesitate to contact us.
Estimated shipping times:
Canada: 1-2 weeks
Spain: 1-3 business days
Russia: 2-3 weeks
North America: 1-2 weeks
Europe: 3-10 business days
Australia, New Zealand and Oceania: 2-3 weeks
Asia-Pacific: 2-4 weeks